Returns & Exchanges
At Rosier Foods, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we offer a seamless return process within 7 days of delivery. Due to the perishable nature of food items, we can only accept returns for products that are unopened and in their original packaging.
Initiate a Request
Contact our support team within 7 days of receipt by emailing your order number and photos of the item to our dedicated returns address.
Verification Process
Our quality control team will review your request and the provided images to verify the eligibility of the return based on damage or fulfillment errors.
Secure Packaging
Once approved, pack the items securely in their original box to ensure they are protected during the transit back to our warehouse.
Refund or Replacement
After receiving and inspecting the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing